Frequently
Asked Questions

We suggest you visit our showrooms for satisfactory answers to your queries by our experienced staff.

However, in this segment, we’ve gathered most frequently asked questions about tiles, natural surfaces, and cabinetries, ranging from selections to installations to maintenance.

Do you offer
design services?

Yes, our skilled staff is readily available for your design/renovation related queries. You can schedule a consultation with a Sunderlands design consultant through phone call or visit your local store to begin your design today.

How can I check if a particular product is in stock?

We always try our best to stock every product that we claim to offer but sometimes they’re subject to availability and our ranges can vary depending on store size, location, etc. However, you can know the availability of natural stones and quartz through inventory.

Do you offer tile
samples?

Yes, we offer tile samples- get in touch with our showroom representative to get them via courier or pick up.

Who will guide me
through selection?

Our team of experts will assist you from ideating to selecting to creating the space that suits your imagination. Our skilled staff will help you make tile selections that fit your budget and vision.

Can I return unused
products?

Return varies from brands to the type of products and projects. You may reach Sunderlands’ representative to get assistance on the same.

What quantities of
material should I order
for my job?

We recommend- you buy overage considering the cuts, breaks, and waste, and in the event that your selection goes out of stock. In terms of natural materials, there may be more than one quarry so, it’s always recommended that you stock a small amount of material if future repairs are required.

How to care for my
natural stone
counter?

Natural Stones require slightly more care than other types of materials.

Clean your stone surfaces with a few drops of neutral PH stone cleaner available at retail stores. Avoid usage of vinegar or lemon juice as well as commercial cleaners that contain harmful chemicals.

Use coaster under drink containers

Avoid placing hot items directly on stone surfaces, use trivets or mats.

How Do I Clean
Grouts?

Use mild cleaners and clean cloth, wet down the tile and grout and let it soak for a few minutes. This will loosen the tightly packed particles and make the surface easier to clean. If you notice grout stains, use a few drops of fresh lemon juice or to remove them.

Difference Between Natural Stone and Manufactured Stone?

Natural stones are formed by years of natural processes/reactions under the Earth; Natural stones feature imperfections, textures, and tonal variation that has formed over thousands of years by accumulation of minerals and other earthy materials. These stones are quarried and cut into various shapes for different uses. Each block is different; each slab is different.

Manufactured stone (also known as engineered stone or manmade stone) is skillfully designed by men to resemble natural stones. Gives uniformity that only man-made manufacturing can offer but lacks the character that natural stones provide.

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